Data Protection and Privacy Policy

Under the General Data Protection Regulations (GDPR) data protection rules, Hannah’s Pet Portraits is required to let you know how we process the personal data that we hold on you. You can request at any time that we delete your information from our records.

Hannah’s Pet Portraits is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998, The data controller is Hannah’s Pet Portraits.

Information We May Collect From You

We may collect and process the following data about you:

If you contact Hannah’s Pet Portraits through our website or via, your email address and message will be stored.

We process data relating to those individuals or organizations who use Hannah’s Pet Portraits services, whether paid for or by getting in contact. In the course of providing you with a portrait, we will have your personal information. For example:

Contact Information: When you place an enquiry, we collect your first and last name, address, phone number (optional) and email address.

Billing information: We require users of Hannah’s Pet Portraits services to pay in the account provided after the payment deposit and price is agreed. We will provide the bank details for this as and when. We do not have access to your billing details.

If you visit we may automatically collect technical information such as the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, products you viewed or searched for, page response times, download errors, length of visits to certain pages.

We also use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses Made of the Information

We use information held about you in the following ways:

To answer any queries that you may have relating to our products and services.

To provide you with the services Hannah's Pet Portraits offers.

To notify you about changes to our service.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Disclosure of Your Information

Hannah’s Pet Portraits will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information with third parties when we are authorized to share such information. By using our services, you authorize Hannah’s Pet Portraits to share your personal information with the third-parties we partner with to provide our services to you.

Third-party service providers: Hannah’s Pet Portraits may use third-party service providers to enable us to provide you with its services. Their respective privacy policy dictates each third-party service provider's use of your personal information. Hannah’s Pet Portraits currently uses the following third-party service providers:

Promotions: Hannah's Pet Portraits uses MailChimp as its email service provider. Through MailChimp, we collect contact information, distribute our promotions, and track actions you take that assist us in measuring the performance of the website and newsletters. Upon subscription, we also track the pages you visit on the website through MailChimp. All data submitted at the time of subscription to our promotions is stored on MailChimp's servers. You may access MailChimp's privacy policy here. At any time, you may be removed from our promotion list by clicking on the unsubscribe button provided in each email.

Where We Store Your Personal Data

The information you provide directly to Hannah’s Pet Portraits is stored on secure Google Firebase servers administered by Google, providing an infrastructure capable of being compliant with GDPR.

The input of personal data is at the user's discretion. We have strict policies and procedures regarding the storage, processing and transmission of your personal data. However, we cannot be held liable for any unauthorized access and use of your personal data.

Your Rights

You have the following rights regarding your data:

The right to get a copy of your data that we hold.

The right to modify any incorrect data that we hold.

The right to ask us to stop using your data.

The right to ask us to erase your data.

The right to lodge a complaint with the Information Commissioner’s Office.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services at

We use cookies to help give you the best experience on our site. By continuing, you agree to our use of Cookies. Please see our PRIVACY POLICY for more information on how your data is used.
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Customer Testimonials

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"Absolutely delighted with the two portraits Hannah did for me before Christmas, they make Sprout and Cindy look so angelic! 5* service, great communication and a very quick turnaround. Very happy!"

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“To say we are delighted with our prints is an understatement. Hannah has been professional and friendly. Tweaking our prints as requested and actually making them even better.”

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“From the moment I saw these portraits I knew I had to have one! Hannah is professional, talented and efficient ensuring she works to get the portrait sent through quickly but to a quality standard.”

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“Hannah has produced me the most handsome print of my Cavapoo ‘Gas’. It was sent to me so quickly and I absolutely love the finished result. Thank you so much Hannah. I highly recommend.”

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"The portraits I received were absolutely beautiful! They arrived a lot faster than I thought! I already have them framed and up on my walls".

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"Hannah produced me the most beautiful print of my beloved Staffie. It was produced so quickly and I’m over the moon with the finished result. Thank you Hannah, I absolutely adore it."

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"Really pleased with the portrait Hannah did of my friend's cat. It made a great birthday gift and the friend loved it."

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"Amazing quality at a very modest price. Hannah is brilliant at communicating and making sure that she fully understands the brief. If you are wondering whether to commit then just go for it!"

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"Absolutely fabulous. Would highly recommend. So life like as well. Hannah is so friendly and keeps in contact the whole time - very professional. Thanks so much."

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"Hannah provides excellent, knowledgeable customer service and was really helpful with getting the image just right. She's a total star and was able to send direct to the recipient. Would definitely be back. Thanks!"

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"Hannah is such a professional - she ran her ideas past me every step of the way making sure I was happy with the progress. The portrait captures Noodles mischievous side and everyone just loves it as they walk up the stairs! Thank you Hannah."

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"I had a digital photo done of our late dog Kane. The original photo I had wasn't the best but Hannah did her magic and the print we received was brilliant. Hannah kept in touch all the time keeping us informed of the progress. I would definitely recommend Hannah to everyone. 10/10."

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"I would 100% recommend Hannah’s pet portraits. The whole process was smooth and problem free throughout. Hannah gave great suggestions on which photos would be best and in what style and I was blown away when I received my order. Thanks again Hannah."

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"Hannah is a very talented artist. She took a photograph of my parent’s dog and managed to translate his cheeky personality onto canvas perfectly! I gave it to my parents for Christmas and they absolutely loved it. Would highly recommend! 5stars!"

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"Hannah helped me choose the best photo of our dog and produced an amazing digital portrait! Very professional and produced very quickly, 10/10service! Would recommend to anyone."

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"I had three digital portraits from Hannah and they are brilliant, I absolutely love how they look and were affordable! They made lovely presents."

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"The picture Hannah painted of my lovely dog Milo was so amazing! He was loved by us so much and to have such a beautiful memory of him on the wall is amazing. His life, every detail of him is in the picture, I look at it every day and smile, or wink, say hello. Perfect tribute to him. I couldn’t have asked for more. Thanks Hannah! Much appreciated xxxx( now I’m crying!!!)."