Data Protection and Privacy Policy

Under the General Data Protection Regulations (GDPR) data protection rules, Hannah’s Pet Portraits is required to let you know how we process the personal data that we hold on you. You can request at any time that we delete your information from our records.

Hannah’s Pet Portraits is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998, The data controller is Hannah’s Pet Portraits.

Information We May Collect From You

We may collect and process the following data about you:

If you contact Hannah’s Pet Portraits through our website or via hanspetportraits@gmail.com, your email address and message will be stored.

We process data relating to those individuals or organizations who use Hannah’s Pet Portraits services, whether paid for or by getting in contact. In the course of providing you with a portrait, we will have your personal information. For example:

Contact Information: When you place an enquiry, we collect your first and last name, address, phone number (optional) and email address.

Billing information: We require users of Hannah’s Pet Portraits services to pay in the account provided after the payment deposit and price is agreed. We will provide the bank details for this as and when. We do not have access to your billing details.

If you visit hannahspetportraits.co.uk we may automatically collect technical information such as the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, products you viewed or searched for, page response times, download errors, length of visits to certain pages.

We also use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Uses Made of the Information

We use information held about you in the following ways:

To answer any queries that you may have relating to our products and services.

To provide you with the services Hannah's Pet Portraits offers.

To notify you about changes to our service.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Disclosure of Your Information

Hannah’s Pet Portraits will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information with third parties when we are authorized to share such information. By using our services, you authorize Hannah’s Pet Portraits to share your personal information with the third-parties we partner with to provide our services to you.

Third-party service providers: Hannah’s Pet Portraits may use third-party service providers to enable us to provide you with its services. Their respective privacy policy dictates each third-party service provider's use of your personal information. Hannah’s Pet Portraits currently uses the following third-party service providers:

Promotions: Hannah's Pet Portraits uses MailChimp as its email service provider. Through MailChimp, we collect contact information, distribute our promotions, and track actions you take that assist us in measuring the performance of the website and newsletters. Upon subscription, we also track the pages you visit on the website through MailChimp. All data submitted at the time of subscription to our promotions is stored on MailChimp's servers. You may access MailChimp's privacy policy here. At any time, you may be removed from our promotion list by clicking on the unsubscribe button provided in each email.

Where We Store Your Personal Data

The information you provide directly to Hannah’s Pet Portraits is stored on secure Google Firebase servers administered by Google, providing an infrastructure capable of being compliant with GDPR.

The input of personal data is at the user's discretion. We have strict policies and procedures regarding the storage, processing and transmission of your personal data. However, we cannot be held liable for any unauthorized access and use of your personal data.

Your Rights

You have the following rights regarding your data:

The right to get a copy of your data that we hold.

The right to modify any incorrect data that we hold.

The right to ask us to stop using your data.

The right to ask us to erase your data.

The right to lodge a complaint with the Information Commissioner’s Office.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services at hanspetportraits@gmail.com.

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Terms and Conditions

Following Your Enquiry

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In response to your enquiry I will give you a realistic expectation of your portrait quality (dependent on the photograph quality I have received) and an idea of timescale needed to complete the portrait, before we proceed with any payment.

Deposit

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I require a 50% deposit prior to starting the portrait, the remainder will be required when you have approved the final portrait (via photo) and before I post it to you.

Postage

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I will send all paintings tracked and signed for with proof of postage, I cannot be held responsible or give a refund if you do not receive the painting.

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